Privacy Policy
Last Updated: June 5, 2026
1. Introduction
BestPX ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use,
disclose, and safeguard your information when you use our VPN service and website (collectively, the "Service").
2. Information We Collect
Personal Information: When you create an account, we collect:
- Username and email address
- Password (stored in encrypted/hashed form)
- IP address at the time of registration and login
- Payment information (processed by third-party providers — we do not store credit card details)
What We Do NOT Collect:
- We do not log your browsing activity, traffic data, or DNS queries
- We do not monitor the content of your internet communications
- We do not store connection logs that could associate a user with a specific activity
3. Legal Basis for Processing (GDPR)
If you are in the EEA, we process your data based on:
- Contract Performance: Processing necessary to provide the Service
- Legitimate Interests: Fraud prevention, security, service improvement
- Consent: Where you have given consent for specific processing (e.g., marketing)
- Legal Obligation: Processing required to comply with applicable laws
4. How We Use Your Information
- To provide, operate, and maintain the Service
- To process transactions and manage your account
- To send administrative communications
- To respond to support inquiries
- To detect and prevent fraud and abuse
- To comply with legal obligations
5. Data Sharing
We do not sell, trade, or rent your personal information. We may share information only with:
- Payment Processors (Stripe, PayPal) to process transactions
- Legal Requirements if required by law
- Service Providers subject to confidentiality obligations
6. Data Retention
- Account Data: Deleted within 30 days of account closure
- Payment Records: Retained for 7 years (tax/accounting requirements)
- Support Tickets: Retained for 2 years after resolution
7. Your Rights (GDPR)
If you are in the EEA, you have the right to: access, rectification, erasure, restriction, portability, objection,
and withdrawal of consent regarding your personal data.
8. Cookies
We use cookies and similar technologies. See our Cookie Policy for
details.
9. Data Security
We implement industry-standard security: TLS/SSL encryption, 2FA support, hashed passwords, regular security audits,
and access controls.
10. Children's Privacy
Our Service is not intended for individuals under 18. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.
12. Contact Us
If you have questions about this Privacy Policy, please contact us through our support system.