Frequently Asked Questions

Last Updated: June 5, 2026

General Questions
Q: What is BestPX?

BestPX is a premium Virtual Private Network (VPN) service that encrypts your internet connection and protects your online privacy. We provide fast, secure servers in 30+ countries worldwide.

Q: Do you log my activity?

No. We maintain a strict no-log policy. We do not monitor, record, or store any browsing activity, traffic data, DNS queries, or connection timestamps. Your privacy is absolute.

Q: Which protocols do you support?

We support WireGuard® and OpenVPN — both industry-leading protocols offering the best balance of speed, security, and reliability.

Q: How many devices can I connect?

The number of simultaneous connections depends on your plan. Check our pricing page for details on device limits for each plan.

Account & Billing
Q: What payment methods do you accept?

We accept credit/debit cards (Visa, Mastercard, American Express) via Stripe, as well as PayPal. All payments are processed securely through these trusted third-party providers.

Q: Can I get a refund?

Yes! We offer a 7-day money-back guarantee on all new subscriptions. See our Refund Policy for full details and conditions.

Q: How do I cancel my subscription?

You can cancel your subscription at any time from your Dashboard → My Services. Your service will remain active until the end of the current billing period.

Q: Can I upgrade/downgrade my plan?

Yes. Contact our support team and we'll assist you with plan changes. Any price difference will be prorated.

Technical Questions
Q: How do I set up BestPX?

It's easy:

  1. Create an account and choose a plan
  2. Go to Downloads in your dashboard
  3. Download the configuration file for your preferred server
  4. Import it into your WireGuard or OpenVPN client
  5. Connect and browse securely!
Q: Which platforms are supported?

BestPX works on Windows, macOS, Linux, iOS, Android, and any device that supports WireGuard or OpenVPN protocols (including routers).

Q: Why is my connection slow?

Try these steps:

Q: Is my connection really secure?

Yes. We use AES-256 encryption (military-grade), run RAM-only servers (data wiped on reboot), and maintain a strict no-log policy. Your connection is protected by the same encryption standards used by governments worldwide.

Privacy & Security
Q: Can you see what websites I visit?

No. Your traffic is encrypted end-to-end. We physically cannot monitor or access your browsing activity.

Q: Do you share data with third parties?

No. We do not sell, trade, or share your personal information with any third parties. See our Privacy Policy for details.

Q: What happens if a server is seized?

Our servers run in RAM-only mode. No data is written to disk. If a server is physically seized, it contains zero user data — because there is none to find.

Still have questions?

Check our Knowledge Base or contact us directly. We typically respond within 24 hours.